Edition：4th Canadian Edition
author：by: Larry P. Ritzman; Lee J. Krajewski; Manoj K. Malhotra; Robert D. Klassen
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As with previous Canadian editions, Ritzman continues to focus on meeting the need in many educational settings for a shorter book that has strong coverage of critical concepts and retains a rich set of pedagogical features. Fundamentals of Operations Management places an emphasis on three critical themes for operations management; effective process management, the importance of cross-functional integration, and the role of operations in the creation of customer value. This unifying theme for service and manufacturing organizations builds bridges between each chapter and opens up the topics in operations to all students, regardless of their academic background or career paths.