test bank and solution manual for Service Management: Operations, Strategy, Information Technology 8th Edition

introduction
name:test bank and solution manual for Service Management: Operations, Strategy, Information Technology 8th Edition
Edition:8th Edition
author:by James Fitzsimmons
ISBN:978-0078024078
ISBN-10: 0078024072
type:test bank and solution manual /题库+课后习题答案
format:word/zip
All chapter include 完整打包下载

The eighth edition continues to acknowledge and emphasize the essential uniqueness of service management. The text is organized in four parts: Part One: Understanding Services which provides a historical context as well as distinguishes the distinctive characteristics of service operations;

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