test bank and solution manual for Service Management: Operations, Strategy, Information Technology 8th Edition

introduction

name：test bank and solution manual for Service Management: Operations, Strategy, Information Technology 8th Edition
Edition：8th Edition
author：by James Fitzsimmons
ISBN：978-0078024078
ISBN-10: 0078024072
type：test bank and solution manual /题库+课后习题答案
format：word/zip
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The eighth edition continues to acknowledge and emphasize the essential uniqueness of service management. The text is organized in four parts: Part One: Understanding Services which provides a historical context as well as distinguishes the distinctive characteristics of service operations;