author：by Samuel Certo
All chapter include
Certo's Supervision: Concepts and Skill-Building 10e prepares students to be supervisors in a challenging modern workplace. It is based on the premise that organizational variables including diversity in the workplace computer and communication technology and the design of organizational structures are constantly changing. Overall this text focuses on discussing important supervision concepts and providing fundamental skills necessary for applying these concepts. Students will learning the critical role of a supervisor in an organization and the abilities needed to be successful.